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© 2006
Extreme Broadband Engineering, LLC.
All rights reserved.
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At Extreme Broadband, Our Mission Is To Offer Total Customer Support
Extreme Engineering ensures that the Extreme advantage is with you every step of the way. Our program begins at the factory with innovative design and unsurpassed quality. Then, we follow the product into your warehouse where the Extreme inventory control system helps you access your stock. Finally, we ensure that we are right there with the product on your network through our training system. This program makes every Extreme product more than just a component in your network.
| TOTAL SUPPORT | What is it? | What does it mean to you? |
Who is the focus? |
| Engineering | Development of new designs such as the Unique True Flex™ & Data Plus™ Series | Meeting the future needs of the broadband provider | System engineering & system design |
| Manufacturing Quality | Factories have ISO 9000 Certification | System reliability | System maintenance personnel |
| Inventory Control | UPC coding & clearly labeled packaging | Accurate stock levels minimize inventory cost | Stock personnel & your bottom line |
| Technical Support | Unmatched customer support | Our Extreme Installation Manual | Installers |
Extreme Product Installation and Application Manual
The Extreme Product Installation & Application Manual is part of our commitment to providing unmatched support through our Total Support Program.This valuable training guide is divided into four major areas, or "building blocks", to make training simple. You will be better prepared to select the correct product and then properly install it to deliver today's most advanced technology.
For a copy of The Extreme Broadband Product Installation and Application Manual, email us at techsupport@extreme-broadband.com.
The Extreme Commitment to Quality
Our manufacturing facilities operate under a total quality control system. The focus is on productive maintenance, just-in-time management, quality circles and suggestion systems, along with other quality management principles. The system is a common sense approach to improving product, manufacturing and productivity. Each employee in the company from factory worker to administrator, to senior management undergoes quaility training on a regular basis.
Each factory that manufactures Extreme products has separate organizations for material quality inspections, manufacturing quality and quality assurance. All Extreme manufacturing facilities are certified to be ISO 9001:2000 compliant.
Extremely Convenient Inventory Control
Providing customer service involves more than just superior technical support. We have developed a user friendly packaging system.
Bar codes provide an easy way for all product handlers to manage their inventory.
Both inner and outer packing cartons are clearly marked with model numbers and quantity for easy identification.
We have taken steps to ensure that our cartons are conveniently sized. We offer both shelf packs and larger master case packs.
Additional Technical Support
For additional technical support and information about Extreme Broadband products, please email us at techsupport@extreme-broadband.com.
